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We look forward to hearing
from you!
eastcoast.taxis@virgin.net
EastCoast Taxis
21-23 Station Road
Whitley Bay
Tyne & Wear
NE26 2QY
Booking Lines
0191 2533777, 2533770,
2533778 or 2530777
Administration Office
0191 2517738
Fax
0191 2532777
Account customers — already have your Username and Password?
Click here to log in to your online Account.
We have launched an e-booking facility, initially available only to Account customers but with plans to spread it out across our entire customer base. We are finding that many businesses seem very positive about this format and are keen to trial it. It is certainly the first of its kind in the area.
Account customers are automatically registered and will be sent a Username and Password which enables them, via this website, to book taxis via their personal booking screen online using 'drop down' menus. Once the booking form has been filled in by the customer it will be placed on to our system automatically.
If you wish to open an Account with us or to simply use our online booking facility then please e-mail us here.
If you have an Account but have not received your Username and Password, please e-mail us here or call our Admin Office on 0191 2517738.
How To Book a Taxi
We have made online booking as simple as possible. Once registered for online booking, you will receive a Username and Password. We have set out the following simple steps to logging on and booking your journey.
Log-in Screen — When you go to the online booking page you will first be presented with a login page as shown below. You should login with the Username and Password given to you in the email that you received accepting your application to use the service (note the Username and Password are always in lowercase letters).
Booking Screen — After logging in you will see the following:
Pickup Date and Time — You can change the pickup date and time to suit, or if you do not adjust these fields the taxi will be booked straight away.
Pickup Address — Put your house number in first, and then type your address. As you type the address you should see a list of matching addresses appear below. You can continue to type or select the correct address from the list (please choose the correct NE area).
Destination — This field must be filled in with a destination from our index. For example, if you are travelling to Newcastle City Centre, type in "city" and a list of options in the city will appear. We only need a general idea of the destination. Say, for example you wished to travel to Gosforth, as you type "Gosforth" it will give options for Gosforth.
Other Information — This may include front door, back door, special needs, transporting a dog, etc.
Telephone Number — Just in case we need to contact you.
After booking a job you will see a confirmation screen, similar to the one below.
Cancelling a Job — This can only be done online if the taxi has not been dispatched. Click on Job Status, you will see the following screen:
Job status — Enter the booking reference and click check status. After cancelling a job, the status is displayed in the lefthand column, as below.
Job History — This shows you the history of any jobs you have booked.
Default Jobs — You can set up your own default jobs if you book from several different locations (e.g. home or work). Just click on 'default job' and name the job from it's location, for example 'job-name = home', then fill out your home details and a regular destination if you wish. Fill out the name and phone number field then 'save' this. This will then appear in the default job field when you make a booking so you can simply choose that job and book without filling in the fields every time.
My Profile — From here you can reset your password, change your email, address and set your permanent default job.
Live Job Status — 15 minutes before your journey time or in the case of an imediate booking, a 'live' indication will appear on screen. When this changes from booked to 'dispatched' you will know your taxi is en route, and your telephone will ring twice 2 minutes prior to pick up.
Troubleshooting — If your address does not appear when you type, please e-mail us here and we will add the details to our database.