To navigate this website please use the Menu panel near the bottom of each page 
We have launched an e-booking facility, initially available only to Account customers but with plans to spread it out across our entire customer base. We are finding that many businesses seem very positive about this format and are keen to give it a trial. It is certainly the first of its kind in the area.
Account customers are automatically registered and will be sent a Username and Password which enables them, via this website, to book taxis using their personal booking screen online using 'drop down' menus. Once the booking form has been filled in by the customer, it will be placed on to our system automatically.
If you wish to open an Account with us or to simply use our online booking facility then please e-mail us at info@eastcoasttaxis.com
If you have an Account but have not received your Username and Password, please e-mail us or call our Admin Office on 0191 251 7738.
How to book a Taxi online
We have made online booking as simple as possible. Once registered for online booking, you will receive a Username and Password. We have set out the following simple steps to logging-on and booking your journey.
Log-in Screen — When you go to the online booking page you will first be presented with a log-in page as shown left...
You should login with the Username and Password given to you in the e-mail that you received accepting your application to use the service (note the Username and Password are always in 'lowercase' letters).
Booking Screen — After logging-in you will see this screen right...
Pickup Date and Time — You can change the pickup date and time to suit, or if you do not adjust these fields the taxi will be booked straight away.
Pickup Location — Put your house number in first, and then type your address. As you type the address you should see a list of matching addresses appear below. You can continue to type or select the correct address from the list (please choose the correct NE area).
Destination Location — This field must be filled in with a destination from our index. For example, if you are travelling to Newcastle City Centre, type in "city" and a list of options in the city will appear. We only need a general idea of the destination. Say, for example you wished to travel to Gosforth, as you type "Gosforth" it will give options for Gosforth.
Other Information — This may include pickup at front door or back door, any special needs, wheelchair-accessible vehicle required, transporting a dog, etc.
Phone Number — This is just in case we need to contact you.
AFTER BOOKING A JOB you will see a confirmation screen, similar to that shown to the left...
Cancelling a Job — This can only be done online if the taxi has not been dispatched. Click on 'Job Status', and the screen below right will appear...
Job Status — Enter the booking reference and click 'Check Status'. After cancelling a job, the status is displayed in the left hand column, as shown below left...
Job History — This shows the history of any jobs booked.
Default Jobs — You can set up your own default jobs if you book from several different locations (e.g. home or work). Just click on 'Default Jobs' and name the job from its location, for example 'job-name = home', then fill out your home details and a regular destination if you wish. Fill out the name and phone number field then 'Save' this. This will then appear in the 'Default Job' field when you make a booking so you can simply choose that job and book without filling in the fields every time.
My Profile — From here you can reset your password, change your e-mail address and set your permanent default job.
Live Job Status — 15 minutes before your journey time or in the case of an immediate booking, a 'Live' indication will appear on screen. When this changes from 'Booked' to 'Dispatched' you will know your taxi is en route, and your telephone will ring twice 2 minutes prior to pick up.
Troubleshooting — If your address does not appear when you type, please e-mail us at info@eastcoasttaxis.com and we will add the details to our database.
Log-in Screen — When you go to the online booking page you will first be presented with a log-in page as shown left...You should login with the Username and Password given to you in the e-mail that you received accepting your application to use the service (note the Username and Password are always in 'lowercase' letters).
Booking Screen — After logging-in you will see this screen right...
Pickup Date and Time — You can change the pickup date and time to suit, or if you do not adjust these fields the taxi will be booked straight away.
Pickup Location — Put your house number in first, and then type your address. As you type the address you should see a list of matching addresses appear below. You can continue to type or select the correct address from the list (please choose the correct NE area).
Destination Location — This field must be filled in with a destination from our index. For example, if you are travelling to Newcastle City Centre, type in "city" and a list of options in the city will appear. We only need a general idea of the destination. Say, for example you wished to travel to Gosforth, as you type "Gosforth" it will give options for Gosforth.
Other Information — This may include pickup at front door or back door, any special needs, wheelchair-accessible vehicle required, transporting a dog, etc.
Phone Number — This is just in case we need to contact you.
AFTER BOOKING A JOB you will see a confirmation screen, similar to that shown to the left...Cancelling a Job — This can only be done online if the taxi has not been dispatched. Click on 'Job Status', and the screen below right will appear...
Job Status — Enter the booking reference and click 'Check Status'. After cancelling a job, the status is displayed in the left hand column, as shown below left...Job History — This shows the history of any jobs booked.
Default Jobs — You can set up your own default jobs if you book from several different locations (e.g. home or work). Just click on 'Default Jobs' and name the job from its location, for example 'job-name = home', then fill out your home details and a regular destination if you wish. Fill out the name and phone number field then 'Save' this. This will then appear in the 'Default Job' field when you make a booking so you can simply choose that job and book without filling in the fields every time.My Profile — From here you can reset your password, change your e-mail address and set your permanent default job.
Live Job Status — 15 minutes before your journey time or in the case of an immediate booking, a 'Live' indication will appear on screen. When this changes from 'Booked' to 'Dispatched' you will know your taxi is en route, and your telephone will ring twice 2 minutes prior to pick up.
Troubleshooting — If your address does not appear when you type, please e-mail us at info@eastcoasttaxis.com and we will add the details to our database.
